Overview
When a carrier submits a bid that is higher than your listed maximum price, you have the option to review the bid and accept it, or send an offer back to the carrier through the platform.
This allows you to negotiate pricing directly and quickly secure a carrier for your shipment.
Viewing Carrier Bids on Your Load
If a carrier submits a bid that exceeds your max price, you will receive an email allowing you to review, accept the offer, or send a counteroffer if you choose.
To find the bids placed on your load within the platform, select the load in which the bid was placed on.
-2.png?width=670&height=220&name=Knowledge%20Base%20Screenshots%20(2)-2.png)
Inside the load page, scroll down until you find the “Load Offers” section.
Here you will find all the bids that fell outside of your max price.
Sending an Offer or a Counteroffer
If you want to accept this price back to the carrier, or send a counter offer, you can click “Send Offer.”
This will notify the carrier that you have accepted the offer at the price they sent, or sent them an updated counter offer.
A pop up will appear and allow you to edit the price. If you want to accept it at the carrier's requested price, keep the price as is. If you want to counteroffer at a different price, update the price before sending the new counteroffer back to the carrier.
Carrier Response
Regardless of whether you sent back the offer at the carrier's requested price, or sent an updated counteroffer, the carrier will then have 15 minutes to accept or reject the offer. You will see an “Offer Sent” status while this time elapses.
Canceling Offer
If you would like to cancel the offer before the 15 minutes is over, you can click “Cancel Offer” to return the load to the Exchange.
Carrier Accepts/Rejects
If the carrier accepts your offer, your load will move to booked status on your Shipper Dashboard.
If the carrier rejects your offer or fails to respond to the offer in the 15 minute timeframe, the status of their bid will read "Rejected" and you will be able to send them a new offer.
Still have questions? Don’t hesitate to reach out. Our team is here to help!